How To Use the CARIV App
Route Matching Technology™ that connects riders,
in real-time, with drivers engaged in a travel route.
Here is a preview of how the app works from a rider's perspective:
Step 1
Search for rides
Enter your starting location and destination. Do you prefer a Male or Female driver? Select your ride options and then click "Search."
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Have luggage? An airline carry-on counts as one piece of luggage. Enter oversized luggage as 2 - don’t worry, we aren’t Spirit Air, we won’t charge you baggage fees. This helps us match your driver.
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Step 2
Check out your options
You can view your drivers’ ratings and select the time that best fits your needs.
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​What is your match-rate percentage? It denotes how much of your total travel route will be with your CARIV driver.
Step 3
View your itinerary details
Here, you can see the available ride options and hit “Request” on the one you prefer.
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Notice here (pictured left) if the pick-up and drop-off locations are not your exact starting and ending locations; make sure to cover your remaining distance to your designated pick-up spot and final destination.
Step 4
Book your driver
Check out your itemized cost breakdown* First-time rider? Enter or link your payment information here.
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Once you select your payment, clicking “Book Now” finalizes your travel request. You and your driver will get push notifications, and your driver will accept your ride request​.
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*price/mileage subject to change based on demand
Step 5
Meet your driver at the pickup location
You’ll get notified when your driver accepts your ride request.
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Make sure to get to your pick-up spot by your designated time.
Need directions to your pick-up spot? Clicking "Get Directions" will provide those directions.
Step 6
Check-in with each other
Your driver gets notified when you check in to your pick-up location. Now that you've found each other, your ride begins!
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Confirm you were dropped off. We are happy we could get you so much closer to your final destination!